HP Printers - Print quality issues
While setting up an HP ENVY 5500, 5600, 6200, 7100, 7600, 7800, ENVY Inspire 7200, 7900, Tango, Tango X, OfficeJet 200, or 250 series printer, there is little or no cyan color on the Alignment Page, alignment test fails, or the quality of the color printouts is not as expected.
Perform the following tasks in the order given.
Use genuine HP cartridges
Use genuine HP ink cartridges for your printer.
Make sure you are using genuine HP ink cartridges. HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP Anti Counterfeiting and Fraud Program webpage (in English).
Purchase genuine replacement ink cartridges from local retail stores or from HP www.hp.com/go/suresupply.
Verify the printer
Verify your printer.
Affected printers:
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HP DeskJet 55xx/56xx
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HP ENVY 62xx/71xx series
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HP ENVY 55xx/56xx/76xx series
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HP ENVY 78xx series
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HP ENVY Inspire 72xx/79xx series
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HP ENVY Inspire 72xxe/79xxe series
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HP OfficeJet 20x/25x series
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HP OfficeJet 57xx/80xx
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HP Tango/Tango X series
Contact HP Customer Support
If you are using a genuine HP cartridge and your printer is one of the affected printers, contact HP Customer Support.
Go to Contact HP Customer Support.
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