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HP All-In Plan for Print support and information (United States)

Learn more about the HP All-in Plan for Print, including how to enroll, solve common problems, and manage your account.

How does HP All-In Plan for Print work?

HP All-In Plan for Print is a Subscription Service from HP.

When you sign up for HP All-in Plan for Print, HP provides a new printer and a set of HP Instant Ink cartridges.
After that, new cartridges are sent when your printer detects that you are low on ink. Shipments are based on usage.
If you need support, you get:
- 24/7 Pro live support from HP experts.
- Next-business-day delivery if your printer cannot be fixed remotely.
You can print color photos, color documents, and black and white pages all for the same cost.

If you do not use all your pages in a month, they roll over up to three times your plan pages. You automatically purchase sets of additional pages for a reasonable price if you print more than your plan pages and rollovers.
After you set up the printer, you can change your plan whenever you want.
After 2 years, you are eligible to upgrade to a new printer. There is no additional charge for the new printer or shipping, though your monthly payment might change depending on the printer model you select.
The HP All-In Plan for Print is currently available in the United States only.

How do I enroll in HP All-In Plan for Print?

To enroll in HP All-In Plan for Print, choose a printer, create an HP account, and provide a shipping address and payment information.

Go to HP All-in Plan.
Choose an HP All-In Plan Printer and a Print Plan.
Create or sign in to your HP account.
Provide shipping and payment information.
Review and submit your order.

What if I need help or have a question?

HP supports you when you need help.

You can contact 24/7 Pro live support anytime you need help with a device included in the HP All-In Plan. If your issue cannot be resolved remotely, the HP All-In Plan includes device repair or replacement to get you back up and running. All your data stored in the cloud is secure and available instantly on your replacement device through the cloud storage service included with your HP All-In Plan.

My cartridges haven’t arrived

HP All-In Plan for Print is powered by HP Instant Ink. Track shipments on your account page.

Instant Ink sends supplies before you need them, based on your printing volume. You might not receive a shipment every month. If you print a lot, you might receive several shipments in a month.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click HP All-In Print Plan, and Track shipments.

My monthly charge amount changed

If your bill is higher than expected, remember that HP All-In Plan for Print charges can change from month to month, depending on your printing.

Your monthly bill is based on pages printed, not shipments received. You might not get shipments every month.
All printed pages are counted, whether Instant Ink cartridges are installed or not.
Your regular monthly payment covers printing of your plan pages and any accumulated rollover pages.
If you print more than your plan and rollover pages, you are billed for additional pages.

You can view charges and download your invoice for any billing period:

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account, then Statements.

How are pages counted?

Plans for the service are based on the pages you print, not cartridges or shipments you receive.

What counts as a page?

Photo and text prints are counted the same. Your plan is based on the page count, not the amount of ink or toner used.
A double-sided print counts as two pages.
Any page that your printer placed any amount of ink or toner on counts as a printed page. Pages are counted the same whether you are using Instant Ink cartridges or regular cartridges.

If I do not print all my plan pages, do I lose them?

If you do not print all your plan pages in a month, the unused pages are rolled over and can be used in later months.
The maximum rollover balance depends on your plan pages. For example, you can roll over up to 150 pages if you are enrolled in a 50-page plan.
If you downgrade your plan, you get a new rollover maximum. You lose any rollover pages over what your new plan allows.

What if I print more than my plan and rollover pages?

If you print more than your monthly plan pages and rollover pages, you are charged for additional pages. For example, if you are on the 50-page plan, have 10 rollover pages, and then print between 61 and 70 pages, you are billed for one additional set of pages.
Additional pages billed in a set, not one by one. The size of the set depends on your plan.
Unused pages from additional page sets roll over so you can use them when needed.
If you consistently pay for additional pages, consider upgrading your plan.

When are pages counted?

Page counts are updated about once a day, not immediately.
If your printer is disconnected for a while, the page counts are recorded on the date the printer reconnects, not the date you printed.

How do I see page counts?

Go to the HP Smart website, click Sign In, and enter your account credentials.
Select HP All-In Print Plan, click Overview, and then find the page counts in the Monthly print plan summary.

Why am I unable to print with my HP All-In Plan Printer?

There are several possible reasons why you might not be able to print with your HP All-in Plan printer.

The message Connection Problem, Please Connect Printer to the Internet, or Printer Not Connected to the Internet displays. The printer was disconnected from the internet. Reconnect your printer to the internet to resume printing.
The message Check your Account or Printer Cannot Print displays. Your payment method may need to be updated. Go to the HP Smart website, click Sign In, and enter your account credentials. Then click Account, then Shipping & Billing, and then Edit under your payment method.
You cancelled. Printing services end immediately if you cancel within 30 days of enrollment, or at the end of your billing cycle if you cancel later.

How do I manage my account?

You can log into your account page to change your payment method, shipping address, and other account settings.

Change your payment method

You can update your payment method on your account page.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account in the left menu, then Shipping & Billing.
Click Manage your payment method under your payment method.

Change your shipping address

You can update your shipping address on your account page.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account in the left menu, then Shipping & Billing.
Click Manage your shipping address under your shipping address.

Change your plan

After you set up the printer, you can change your plan whenever you want.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click HP All-In Print Plan in the left menu, then select a new plan. The new plan becomes effective in your next billing cycle.

Change your email address

You can update your email address on your account page.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click Account, then Profile in the left menu, then Update Security Settings.
Make the updates, and click Apply Changes.
A confirmation email is sent to your new email address. Open the confirmation email, and then click Confirm email address.

Add another HP All-In Plan Printer

You can only have one HP All-In Plan for Print subscription at this time.

In addition to your HP All-In Plan for Print subscription, you can have an Instant Ink account with multiple printers, and any number of traditional, non-subscription printers.

Recycle HP Instant Ink or Toner cartridges

HP Instant Ink or Toner cartridges are the property of HP and must be returned when empty or when your service is canceled. Return empty supplies using a recycling envelope or a prepaid return address label from HP.

To return empty Instant Ink or Toner supplies:

Use the recycling envelope or prepaid shipping label that came with your last shipment of replacement supplies.
If you do not have an envelope or label, order more on your account page or HP Planet Partners website.
- Instant Ink customers: Order return supplies on the account page.
  1. Sign into your Instant Ink account or your Instant Ink for Business account.
  2. Click HP Instant Ink, and then Overview in the left menu.
  3. Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.
- HP All-in Plan for Print customers: Order return supplies at HP Planet Partners.
Use the recycling envelope or shipping label to return the parts:
- Ink cartridges: To maximize environmental benefits, wait until you have three to eight empty ink cartridges before returning them to HP.
- Toner cartridges: Apply the prepaid shipping label to an old Instant Ink toner box or your own box.

Note:

To recycle other non-HP Instant Ink products: Go to HP Product return and recycling for more information.

Cancel your HP All-In Print Plan

You can cancel at any time. You are required to return the printer to HP. Printing services are turned off immediately if you cancel within 30 days of enrollment, or at the end of your billing cycle if you cancel later.

A cancellation fee might apply, depending on how long you have been enrolled.

30 days or less: there is no cancellation fee if you return the printer to HP within 10 days of canceling.
More than 30 days and less than 2 years: there is a cancellation fee. See HP All-in Plan for more details.
More than 2 years: there is no cancellation fee.

Go to the HP Smart website, click Sign In, and enter your account credentials.
Click HP All-in Print Plan, then Overview in the left menu.
Click Cancel Plan in the Plan Details section, then Confirm Cancellation.
You receive an email with printer return instructions. Return the printer within 10 days of the end of the billing cycle with the prepaid label supplied by HP.
If you have problems, contact 24/7 Pro live support any time.

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