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Podpora uporabnikom HP

Stik s podporo

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Help our agents support you better by identifying your products below.

I know my product name / model number

Example: Touchsmart IQ504, LaserJet 1100, CA224A, Probook 6470

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Now detecting devices

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Don't see your device listed? Why HP may not be able to find your product.

Devices detected

Local:

    Connected:

      Network:

        Don't see your device listed? Why HP may not be able to find your product.

        Devices detected(0)

        Don't see your device listed? Why HP may not be able to find your product.

        Automatic Detection - Product Not Detected

        Why was my product not detected?

        Possible reasons why the results might have not been as expected:

        • Your HP Product is not supported by this tool. See list below.
        • Your directly connected product is turned off.
        • Your directly connected product is in sleep mode.
        • The USB or parallel cable is not connected.
        • Your wireless printer is not turned on or properly connected on the product.
        • Product name/number is close but does not match what is shown on the product.
        • Products appear in the list that you no longer use or are no longer connected or networked.

        Note:After checking and/or correcting the items above, please click the "Retry" button.

        HP Products not supported

        The following product categories are not included at this time:

        • Digital cameras
        • non-iPAQ Handhelds/Smartphones
        • Calculators
        • Keyboards, accessories, and options
        • Monitors and flat panels
        • Printer supplies
        • Servers
        • Software
        • Storage

        Note:Some older products may not be supported at this time.

        Some browser settings may prevent you from using this and other ActiveX-based tools.

        Handhelds are detected through PC-based ActiveSync.

        • Requirements:
        • Operating System - Windows XP SP3, Windows Vista, Windows 7, Windows 8
        • Browser - Google Chrome 10+, Internet Explorer (IE) 6.0+, and Firefox 3.6.x, 12.0+

        Service Check

        Checking for the latest service version. Please wait...

        This should take less than 1 minute depending on your computer and your connection speed.

        Load Software

        In order to detect your products, HP requires additional files.

        Installation will take approximately 2 minutes

        Click the button to install and then follow the on-screen instructions below.

        Solution and Diagnostic Data Collection

        This product detection tool installs software on your PC that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions for product issues and errors, and help HP improve our products, solutions, services, and your experience as our customer.

        Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

        • Data gathered:
        • Operating system
        • Browser version
        • Computer vendor
        • Product name/number
        • Serial number
        • Connection port
        • Driver/device description
        • Computer and/or printer configuration
        • Hardware and software diagnostics
        • HP/Non-HP ink
        • Number of pages printed
        • Installed Software Details:
        • HP Support Solutions Framework - Windows Service and Software
        • Removing Installed Software:
        • Remove "HP Support Solutions Framework" through Add/Remove programs on PC
        • Requirements:
        • Operating System - Windows XP SP3, Windows Vista, Windows 7, Windows 8
        • Browser - Google Chrome 10+, Internet Explorer (IE) 6.0+, and Firefox 3.6.x, 12.0+
        or

        Let HP auto-detect my device

        HP can easily scan your hardware to detect the devices you currently use.

        Get more details on how HP installs software and gathers data to detect your products and provide solutions.

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